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xemily91's avatar
xemily91
Rising Vanguard
3 years ago
Solved

digital deluxe upgrade not showing

I've bought the Digital Deluxe upgrade but it still shows "standard edition owned" in the EA app. I believe I still have the items in game. 

bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @xemily91 

    Thanks for checking! Since you had originally purchased the Standard version, that tile will still show in your game library, and the upgrade will be showing as extra content. If you're seeing the upgrade content in your Add-Ons section and in-game, it sounds like the content is all on your account and you're good to go! 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @xemily91 

    If you click The Sims 4 game tile in the EA app, go to Manage-> Manage Add-Ons, are you seeing the digital deluxe upgrade content there, like Life of the Party, and Up All Night? 

  • xemily91's avatar
    xemily91
    Rising Vanguard
    3 years ago

    Yes I believe so. It's buried in there.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @xemily91 

    Thanks for checking! Since you had originally purchased the Standard version, that tile will still show in your game library, and the upgrade will be showing as extra content. If you're seeing the upgrade content in your Add-Ons section and in-game, it sounds like the content is all on your account and you're good to go! 

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