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sam1478's avatar
sam1478
Seasoned Newcomer
27 days ago

Double Payments, Promised Refunds & Banning/Barring

I write this on behalf of my other half who has been a Sims 4 player for some extended time and a Sims Player overall for many years and has sunk a lot of real world funds into this game and previous...
purchase issue
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
26 days ago

Hi sam1478​,

Sorry to hear you, or rather your other half, has to go through all this.

Could your other half perhaps reach out to me via DMs here on the forums with every detail about the situation, numbers, case IDs, account IDs involved, invoice numbers, etc., and I will see what I can do. 

sam1478's avatar
sam1478
Seasoned Newcomer
26 days ago

Hi EA_Leeuw​ ,

Thank you for your response, I'll pop the details over to you in a PM shortly.  

Much appreciated,

 

Sam

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