Forum Discussion

Thegreatlx's avatar
Thegreatlx
2 years ago

Download stuck at 74%

I'm trying to download the Sims 4 after deleting it due to storage issues, but it's been stuck 'wrapping up' at 74% for days, even with deleting the EA app and downloading the app again. Due to it being stuck at 'wrapping up,' I can't cancel the download and since it's the EA app for mac, I can't find the place to clear the cache. Please help !!

mac
technical issues

2 Replies

  • desia2003's avatar
    desia2003
    2 years ago
    @Thegreatlx I had this problem and I just fixed it! At the top left of your mac screen when youre in the EA app on the tool bar one of the options should say 'help' and under there you can find app recovery (clearing cache) and restart app. I restarted my app and then afterwards I cleared my cache and my download finally finished.

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