Forum Discussion

averageeee's avatar
averageeee
3 years ago

EA Account Avatar Won't Update

Yesterday, I changed my account avatar and I cleared the EA app cache and all other local cache (files, dns etc.) but it only reflected on the EA website side and not the app. Today, I discovered t...
bug
mac
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@averageeee Hey wanted to follow up and see if you were still having an issue with the avatar on the page?

  • CoryMcNasty's avatar
    CoryMcNasty
    3 years ago

    I am. I can't get my PfP to update through the website. Just shows a broken image icon whenever I attempt too. The change shows in the EA APP but not through the website. 

    Edit - within 10 seconds of sending the message my pfp finally updated. 

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @CoryMcNasty Happy to hear that. If it continues to happen and does not show, let us know. 👍

      • Callista-Avi's avatar
        Callista-Avi
        2 years ago

        Hi, I'm having the same issue too, my pfp on the website is different on the app.

  • Wona's avatar
    Wona
    11 months ago

    I am experiencing the same issue as well, word for word as OP said. Every time I try to reupload a new profile avatar, whether PNG, JPEG, even tried GIF, it only loads as a broken image icon, and doesn't display on the EA app.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,827 PostsLatest Activity: 2 hours ago