Forum Discussion

averageeee's avatar
averageeee
3 years ago

EA Account Avatar Won't Update

Yesterday, I changed my account avatar and I cleared the EA app cache and all other local cache (files, dns etc.) but it only reflected on the EA website side and not the app. Today, I discovered t...
bug
mac
pc
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@averageeee Hey wanted to follow up and see if you were still having an issue with the avatar on the page?

CoryMcNasty's avatar
CoryMcNasty
3 years ago

I am. I can't get my PfP to update through the website. Just shows a broken image icon whenever I attempt too. The change shows in the EA APP but not through the website. 

Edit - within 10 seconds of sending the message my pfp finally updated. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @CoryMcNasty Happy to hear that. If it continues to happen and does not show, let us know. 👍

    • Callista-Avi's avatar
      Callista-Avi
      2 years ago

      Hi, I'm having the same issue too, my pfp on the website is different on the app.

      • Zeroxmax1's avatar
        Zeroxmax1
        12 months ago

        did you fix it? i have the same issue, I change my avatar on the ea website, and it works. But in game and ea app its looks default avatar.

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