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verfax88's avatar
verfax88
Rising Newcomer
26 days ago

EA account help

I have had my EA account for almost 20 years. When I made it I was very young and I used my mom’s old email. That email is now deactivated and I am trying to change it to my current email. Also, I forgot the password to the EA account due to the age, but I always log in from the Xbox gateway and that’s how I got to EA support. I tried to submit a ticket but the “resume case” button is broken on the ea help page. It just takes you to the topic help page. I have yet to get a response. Can anyone help me get to the right place/support.

account info

1 Reply

  • verfax88's avatar
    verfax88
    Rising Newcomer
    26 days ago

    I also want to add, if I try and make a new case under the help topic in EA help, there isn't a "Chat with support" button anymore. Is there some sort of cooldown after making a case with support to make a new one?

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