EA account seems to be split in two seperate accounts
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe account access issue
When did this happen? (dd.mm.yy hh:mm) 07/01/23
Summarize your bug My EA account seems to be split in two and linked to two separate emails, when signing in to the correct EA account, I cannot access any of my games and I cannot link the EA account to my Xbox account for gamepass. There is no option to link an xbox account in my account -> connections. If I try to log in to my EA account using my Microsoft account, it tries to send a verification code to an email that is not mine, and is not associated with my microsoft or ea account in any way. Every once in a while the ea app will open with a account already signed in, this is not my account. This happens maybe 25% of the time when I open the EA app. I still cannot play my games when this happens. The ea answers website also shows this incorrect user ID even though I logged in with the correct account.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? look at why my EA account links to two different EA accounts
What happens when the bug occurs? I can't access any of my games
What do you expect to see? TO be able to log in to my actual account and play my games
