EA ap Background Service keeps running while EA app is stopped
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 11.15.20222
Summarize your bug EA Background service running without EA App, doesn't stop with app close. MULTI-YEAR BUG! Stop closing the threads to hide this spyware always running. All background service options are disabled within the EA App. Notification: Disabled In-Game overlay: Disabled Accessibility: Disabled Update Games Automatically: Disabled Enable Background Downloads: Disabled EABackgroundService startup set to MANUAL EXPECTED BEHAVIOR: A PROPERLY WORKING APP will start the service when the application is opened, then stop the service when the application is closed. Actual Behavior: EA app starts the service. However, once you exit the EA App, it does not properly stop the EABackgroundService. This is invalid service usage. There is no reason for this performance robbing spyware to run when nothing else EA is running'. Sadly the moderators here don't want to hear about it so the incorrectly close topics about it as Necro even the topics have been active and getting posts for years. This is just trying to hide the spyware for EA. Expect they will close this post as well rather than letting it be seen as the long running problem it has been now.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. Install EA App. 2. Goto Services for Windows 3. Set EABackgroundService to Manual and Stop it if it is running. 4. Start the EA App. 5. Refresh Service and notice EABackgroundService has started (this is correct) 6. Change the settings as follows: Notification: Disabled In-Game overlay: Disabled Accessibility: Disabled Update Games Automatically: Disabled Enable Background Downloads: Disabled 7. Close and Exit the EA App 8. Refresh the running Windows Services. 9. Notice EABackground service is still running - INCORRECT BEHAVIOR
What happens when the bug occurs? EABackground service stays running even with the EA App closed and all background processing functionality disabled.
What do you expect to see? EABackground service should enter a stopped state when all background processing choices are disabled in the EA app and the EA app is closed/exited. Moderators should not close related topics to the bug until the bug is addressed.
Summary:
EA Background service running without EA App, doesn't stop with app close. MULTI-YEAR BUG! Stop closing the threads to hide this spyware always running.
All background service options are disabled within the EA App.
Notification: Disabled
In-Game overlay: Disabled
Accessibility: Disabled
Update Games Automatically: Disabled
Enable Background Downloads: Disabled
EABackgroundService startup set to MANUAL
EXPECTED BEHAVIOR: A PROPERLY WORKING APP will start the service when the application is opened, then stop the service when the application is closed.
Actual Behavior: EA app starts the service. However, once you exit the EA App, it does not properly stop the EABackgroundService.
This is invalid service usage.
There is no reason for this performance robbing spyware to run when nothing else EA is running'.
Sadly the moderators here don't want to hear about it so the incorrectly close topics about it as Necro even the topics have been active and getting posts for years. This is just trying to hide the spyware for EA.
Expect they will close this post as well rather than letting it be seen as the long running problem it has been now.
Steps to Reproduce:
1. Install EA App.
2. Goto Services for Windows
3. Set EABackgroundService to Manual and Stop it if it is running.
4. Start the EA App.
5. Refresh Service and notice EABackgroundService has started (this is correct)
6. Change the settings as follows:
Notification: Disabled
In-Game overlay: Disabled
Accessibility: Disabled
Update Games Automatically: Disabled
Enable Background Downloads: Disabled
7. Close & Exit the EA App
8. Refresh the running Windows Services.
9. Notice EABackground service is still running - INCORRECT BEHAVIOR
BUG Behavior:
EABackground service stays running even with the EA App closed and all background processing functionality disabled.
Expected Behavior:
EABackground service should enter a stopped state when all background processing choices are disabled in the EA app and the EA app is closed/exited.
Moderators should not close related topics to the bug until the bug is addressed.
CM edit: edited title for clarity.
Accepting as solution for visibility purposes.
Hi everyone,
We have shared a helpful article on our EA app forums about the EA app Background Service and how it's being used.
Hopefully, this clears up any confusion as to what this service is for.
Cheers.
