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l23x4's avatar
l23x4
2 years ago

EA App - Failed to launch game (error on our end)

Yesterday I wanted to play one of my old favorite games, C&C Generals. I knew it was not installed, so I prepared for a bit of download time before I could play. Oh how I was wrong...

To my surprise the Origin app had been replaced by the sparkling new "EA app". Not only a new app, but a requirement to play anything EA branded. And what about Origin? It will be uninstalled weather you like it or not.

So I thought to myself "OK, how bad can it be?"

The EA app was installed and Origin uninstalled by itself right after. I found my game in the library and started the download.

Some GB's and a long wait later, the EA app tells me that my game is ready to launch, finally! But no...

The first thing that hit me is a popup, asking for permission elevation:

THIS GAME REQUIRES PERMISSIONS
This game requires administrative privileges. Do you want to grant access and launch the game? (OK/Cancel)

So I click OK, reluctantly.

And then I'm hit with another popup, with the dreadful words:

FAILED TO LAUNCH GAME
An error on our end caused the launch to fail. Try again a little later.

Error on you end, could you be anymore vague?

So what do I do next? The basics:

  • Restart the app
  • Restart the computer
  • Clear cache (app recovery)
  • Check Windows event logs

Nope, still the same dreadful popup at launch. So I hit Google up for some answers, and find a 58 pages long thread for the same damn problem, still not resolved... 

But I still try everything that has been suggested:

  • Uninstall Game
  • Uninstall EA app
  • Remove RegKeys
  • Update GPU drivers
  • Re-install EA app
  • Re-install Game
  • Launch EA app as Admin
  • Launch Game EXE as Admin
  • Right click EA app EXE file -> Combability -> Run this program as Administrator
  • Right click Game EXE file -> Combability -> Run this program as Administrator
  • Add Game EXE to Windows firewall

Nothing works. So I think to myself that it might just be this one game having issues. Lets try something else. Red Alert 2 is still fun for a few hours...

So some GB's and a long wait later, the EA app tells me that my game is ready to launch...

You beat me to it, didn't you? Yeah...

FAILED TO LAUNCH GAME
An error on our end caused the launch to fail. Try again a little later.

So I do the only thing one can do... I spam the EA error reporter not choosing my words carefully, and wait until the next day. I mean the popup did say "Try again a little later".

So here I am, the next day and my games still will not launch.

Error report ID 7aecbec6-995e-4889-a6fb-c62bbf0cf3bc (where my words were not so blunt).

I miss having my games on a physical media. At least then the games started whenever I told them to.

pc
technical issues

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  • A3FJ's avatar
    A3FJ
    Rising Novice
    8 months ago

    Thanks for doing this, I wanted to do it.
    What was your Windows and what did you install now?

    And what game do you want to play?

  • NacAttack73's avatar
    NacAttack73
    Seasoned Novice
    8 months ago

    Same Issue here:

    SimCity (2013) Complete Edition

    Warning Message: This game requires permissions

    This game requires administrative privileges. Do you want to grant access and launch the game?

    OK

    Error Message: Failed to launch game

    An error on our end caused the launch to fail. Try again a little later.

    OK

    Already tried all the troubleshooting steps including:

    • Rebooting and Restarting app
    • Repairing Game files
    • Updating Drivers and Windows
    • Uninstalling and reinstalling game
    • Clearing EA App Cache
    • Uninstalling and reinstalling EA App
    • Clearing registry and reinstalling both

    Nothing works. If I recall correctly, some of the older games required EA Origin in order to activate so clearly some of these older games have not been properly updated to support the new EA App without Origin running in the background.

    Report: d44eef3d-f1eb-4aae-a944-e00f247be5d4

  • A3FJ's avatar
    A3FJ
    Rising Novice
    8 months ago

    Well, since no one bothered to answer, I tried myself!! I had Windows 11 and after the update I encountered a problem, I changed Windows to Windows 10 Professional and my problem was solved.

  • NacAttack73's avatar
    NacAttack73
    Seasoned Novice
    8 months ago

    I already have Windows 10 Professional. Still does not work. I even installed on a separate PC and still have the same issue.

    FC 25 is a newer game so most likely they patched whatever the issue was for that game. I can confirm that SimCity 2013 still does not work for me.

  • ba319977878b3022's avatar
    ba319977878b3022
    Seasoned Newcomer
    2 months ago

    I have the same issues. They are very happy to take our money, but not fix their lousy product. Never had any issues through Origin.

  • ba319977878b3022's avatar
    ba319977878b3022
    Seasoned Newcomer
    2 months ago

    I have the same issue and nobody is interested to actually find and to trouble shoot. keen to take the money but not willing to pay it back. Never had any issues with Origin

  • NRTOO's avatar
    NRTOO
    Rising Novice
    2 months ago

    i paid for a subs to play ea pro games but until now its no worth the money ,, i cant play they are billions due to this issue failed to launch game ( an error on our end caused the launch to fail) guys dont buy any game or subs on ea cause its not worth it at all

  • NRTOO's avatar
    NRTOO
    Rising Novice
    2 months ago

    2 years and still the problem exists how pathetic is that 

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