EA App - "The download was cancelled because you do not own the game"
I’ve been wanting to play some older games I bought or got for free on Origin for a while now.
Now that I’m on vacation, I decided to install the EA app to revisit *Dead Space 2*.
The problem is, I can’t even download the game. I just get a message saying, "Acess Denied. The download was cancelled because you do not own the game. To play, go to the Hub to get the game."
The thing is, I’ve owned this game since 2013, and it shows up in my game library. This issue only happens with this specific game; all my other older games acquired on Origin are downloading and working without any problems.
I’ve already tried clearing the cache and reinstalling the EA app, but nothing worked.
I need your help to resolve this.
The screenshots are in Portuguese, which is my account's default language.
Hey luisfernandobr,
Please try clearing the cache and following the other suggestions in this guide to troubleshoot issues with game downloads on the EA app.
If the errors persist, I'd recommend you check with Customer Support to see why these games aren't working correctly on your account. You can find the Contact us button at the very bottom of the guides.
The EA staff here on EA Forums doesn't have visibility nor can make direct changes to your account or game licenses; our advisors will do their best to continue helping you.
