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Loves2draw1812's avatar
Loves2draw1812
Rising Veteran
3 years ago

EA app ' temporarily lost connection' - while connected to internet

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Performance When did thi...
bug
mac
pc
Loves2draw1812's avatar
Loves2draw1812
Rising Veteran
3 years ago

Thanks but I did give that a try, no joy.  but I'm not really sure what I am doing so no way to tell if I did it right or not.

We shouldn't have to be doing all these extra steps just to get access our games, I don't even want to play online, thats the real rub

kalan1999's avatar
kalan1999
3 years ago

how did you fix the problem

  • 61dd7d8e5f6a3e1's avatar
    61dd7d8e5f6a3e1
    3 years ago

    Hello

    What i do is disable every protection in my antivirus, turn off all of them don't even let a single one is active (I'm using Kaspersky). Just wait a few seconds and try to open the EA app again, now see if it working, I hope it helps

    • Loves2draw1812's avatar
      Loves2draw1812
      Rising Veteran
      3 years ago
      @61dd7d8e5f6a3e17 THANK YOU! I was forced to switch back to EA app last night so had the same issue. I also have Kaspersky, doing this worked. Just need to figure out with one seems to be mainly casuing the issue as it doen't seem great that we have to disable all protection for the app to work. Thanks again, been getting nowhere with a solution so this helps greatly

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