EA app Can't Connect to Servers
I get a problem saying "Couldn't connect to servers" followed by "We ran into a problem, but a quick restart should fix it.". I have tried numerous things, including clearing the EA app's cache files...
Forum Discussion
I get just a black screen with text saying "couldn't connect to servers. We ran into a problem, but a quick restart should fix it." I have restarted app multiple times. I have rebooted my computer. I have uninstalled and reinstalled the app and nothing changes.
I can play my game offline but have no access to the gallery or ability to buy anything.
I tried EA support and all I have done is what they told me to do. It has not fixed it. Any suggestions of what is causing this and what I can do to fix it?
I did not add anything new to my computer this week. I have played 4 years of this game and this never happened before.
EA_Illium
Community Manager
Community ManagerHi @Oobydooby00 When you have a moment can we try the following?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
