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erisardor's avatar
erisardor
Seasoned Novice
9 months ago
Solved

EA app closes itself/crashes when trying to open

Hi,  Things I have tried: Running as administrator Uninstalling the EA app Running the repair tool from the uninstaller Running the 'recovery' tool when it's working (it just stops working agai...
bug
crashing
ea app functionality
launching
  • Sledgeorino's avatar
    Sledgeorino
    6 months ago

     erisardor​ sourworm01​ CHERN1KA_TRES​ v3o60o4u1hts​ 

    okay i went to best buy a couple weeks ago and they helped me find the fix for me it was something plugged into my pc stopping it from running correctly try EVERY port being unplugged and only your monitor mouse and keyboard for me it was my keyboard that was causing the issue whenever its plugged in it stops working so i unplug it and EA works perfectly fine now and no you don't have keep your keyboard unplugged once it loads in you can plug back in whatever you unplugged

erisardor's avatar
erisardor
Seasoned Novice
9 months ago

Hi again,

I've done some messing around with clean boot. It will work, tentatively, if I have almost every service disabled and my windows defender startup disabled. That said, I have gone through and checked and at least four things are triggering this crash when enabling/disabling individually. It wouldn't really be realistic or practical for me to disable all of these services every time I want to run the EA app.

Is there any other solution? I'm really wishing I had not bought my Sims games through EA now, if it was via Steam I'd be playing no problem. 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
9 months ago

Hey erisardor​,

Thanks for sharing all the steps you've tried so far. It seems that one or more of the programs set to launch at startup are conflicting with the EA app. I see you mentioned that you identified four programs triggering the problem. If these programs are not essential to running in the background, you have the option to keep them disabled at startup, and you should still be able to run them without going through this process again (depending on what program it is). However, that's something for you to decide. 

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