Community ManagerHey erisardor,
I just discussed this further with our team, and it would be really helpful if you could also share an EA Error Report ID with us. If you can, please follow the steps below and post here the report ID:
On PC
- Go to Start or press the Windows key on your keyboard, and enter EA Error Reporter.
- Alternatively, you can copy and paste the following path into the Windows Explorer address bar: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
- Once you’re in the folder, select the ErrorReporter application.
- Choose the Type of problem you’re having.
- Tell us about the issue you’re having in the Description of problem field.
- If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) field.
- You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
- Check the box next to By clicking this box, you agree to share diagnostic information with EA.
- Click Submit report and wait for it to complete.
- Write down your Report ID for safekeeping.
Let me know if you have any questions!
Here is the error report: 8ef9d57a-a243-4604-a22e-51f144b95fbb
As of now no improvements unless disabling all the things I listed in this error.
Community ManagerThank you for providing the report code. I will pass the information on to the team.
Same issue with the app constantly crashing even after attempting these steps. Even the ErrorReporter was constantly crashing and it took over 10 attempts of quickly pasting in my issue text and hitting submit before it worked without crashing first.
Here is my error report if it helps: 0fb6b783-6204-4dd1-9b6e-fccca79828fc
