EA app closes/crashes after launch
When I launch the EA app on my Windows 11 desktop it opens and then typically only gets as far as a blank black page with the animated white loading circle in the middle (screenshot attached) before it closes after a few seconds. Sometimes it lasts for closer to 10-20 seconds and loads the home page and sometimes I can interact with it (go to library, etc.) for a bit before it closes. Sometimes after closing I get a popup saying the app crashed unexpectedly with a checkbox to send a crash report and options to restart app or exit. And rarely it will remain open and function as normal until I close the app or shut down my computer. This problem has been happening for at least a month.
I have tried these troubleshooting steps multiple times over the past month:
- Uninstall and reinstall EA app
- Manually deleting Electronic Arts AppData folder
- Running CCleaner to remove EA app
- Running from a clean boot
- Added EADesktop.exe, EALauncher.exe, and EABackgroundService.exe to the Windows Virus scanner exclusion list and added them to the Firewall allow list