EA app closes/crashes after launch

Question

When I launch the EA app on my Windows 11 desktop it opens and then typically only gets as far as a blank black page with the animated white loading circle in the middle (screenshot attached) before it closes after a few seconds. Sometimes it lasts for closer to 10-20 seconds and loads the home page and sometimes I can interact with it (go to library, etc.) for a bit before it closes. Sometimes after closing I get a popup saying the app crashed unexpectedly with a checkbox to send a crash report and options to restart app or exit. And rarely it will remain open and function as normal until I close the app or shut down my computer. This problem has been happening for at least a month.

I have tried these troubleshooting steps multiple times over the past month:

Uninstall and reinstall EA app
Manually deleting Electronic Arts AppData folder
Running CCleaner to remove EA app
Running from a clean boot
Added EADesktop.exe, EALauncher.exe, and EABackgroundService.exe to the Windows Virus scanner exclusion list and added them to the Firewall allow list

tenk_maxor · Answer

I had the problem today, I fixed it by&nbsp;clicking on the two boxes below, then when I launched the app, I had the same problem EXCEPT that Windows offered to fix the bug. I tried it and said yes, and it worked! I don't remember exactly what it said, but it said "Windows 8." I didn't really understand, but it worked.&nbsp;

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EA app closes/crashes after launch

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