Forum Discussion

2 years ago

EA App crash on Mac

I tried to update my Sims 4 game and the EA app started crashing. The game update itself is stuck at "Updating 8%". If I try to cancel or pause the download the app stops responding completely and I ...

mac

technical issues

EA_cuervo

Community Manager

2 years ago

Hey there,

I'm sorry to hear you can't update your game. Could you please check how much storage space you have available on the drive where you're installing/updating the game? If there's plenty of storage space available, please try uninstalling the game first and then reinstalling it instead of just updating it.

Let us know how that goes.