EA App crashing on launch

There is a local file access that fails:

    42    [2025-03-28T02:41:04.485Z]    PID:  1960    TID:  3348    ERROR       (eax::apps::restoreTelemetryCorrelationId)    Unable to open file: [C:\Users\username\AppData\Local\Electronic Arts\EA Desktop\telemetry.ini] ! The system cannot find the file specified.

The file at line 42 is present on disk, and the contents seem reasonable.

There are multiple backend HTTP requests that fail:

   14    [2025-03-28T07:28:23.898Z]    PID: 28352    TID: 13204    VERBOSE     (eax::services::QtHttpClient::onHttpRequestCompletion)    HttpRequest completed: url[https://desktop-config.juno.ea.com/globalConfig.json], statusCode[0], fromCache[false]
    15    [2025-03-28T07:28:23.898Z]    PID: 28352    TID: 13204    ERROR       (eax::services::QtHttpClient::onHttpRequestCompletion)    HttpRequest send failed: url[https://desktop-config.juno.ea.com/globalConfig.json] code[3] msg[Host desktop-config.juno.ea.com not found]
    16    [2025-03-28T07:28:23.898Z]    PID: 28352    TID: 28344    ERROR       (eax::apps::AppConfigUtil::loadCloudConfig)    Unable to download app config overrides. code=[99]
    17    [2025-03-28T07:28:23.898Z]    PID: 28352    TID: 13204    VERBOSE     (eax::services::QtHttpClient::onHttpRequestCompletion)    HttpRequest completed: url[https://statsigapi.net/v1/initialize], statusCode[0], fromCache[false]
    18    [2025-03-28T07:28:23.898Z]    PID: 28352    TID: 13204    ERROR       (eax::services::QtHttpClient::onHttpRequestCompletion)    HttpRequest send failed: url[https://statsigapi.net/v1/initialize] code[3] msg[Host statsigapi.net not found]
    19    [2025-03-28T07:28:23.898Z]    PID: 28352    TID: 27628    ERROR       (eax::services::experimentation::StatsigExperimentationSystem::handleStatsigResponse)    [Statsig]: HTTP request failed with status 99

The URL at line 15 can be called successfully directly from a browser. The URL at line 18 fails with an access control error when called directly from a browser.

   274    [2025-03-28T07:28:23.967Z]    PID: 28352    TID: 28124    VERBOSE     (eax::services::QtHttpClient::onHttpRequestCompletion)    HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query getServerTimestamp %7B unixTimestampSeconds %7D], statusCode[0], fromCache[false]
   275    [2025-03-28T07:28:23.967Z]    PID: 28352    TID: 28124    ERROR       (eax::services::QtHttpClient::onHttpRequestCompletion)    HttpRequest send failed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query getServerTimestamp %7B unixTimestampSeconds %7D] code[3] msg[]

The URL at line 275 can be called successfully directly from a browser.

For PID context:

0    [2025-03-28T02:41:04.183Z]    PID:  1960    TID:  3348    INFO        (eax::apps::utils::logAppInfo)    [STARTUP] app[EADesktop], configurable[false], buildType[opt], env[production], processId[1960]
     1    [2025-03-28T02:41:04.183Z]    PID:  1960    TID:  3348    INFO        (eax::apps::utils::logAppInfo)    Version: 13.428.0-5941-396cefbfb
     2    [2025-03-28T02:41:04.183Z]    PID:  1960    TID:  3348    INFO        (eax::apps::utils::logAppInfo)    Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe -ls=Launcher]
     3    [2025-03-28T02:41:04.194Z]    PID:  1960    TID:  3348    DEBUG       (eax::services::experimentation::initExperimentBucket)    Experimentation bucket[81]
     4    [2025-03-28T02:41:04.194Z]    PID:  1960    TID:  3348    DEBUG       (eax::services::telemetry::init)    Using deprecated telemetry manager
     5    [2025-03-28T02:41:04.194Z]    PID:  1960    TID:  3348    DEBUG       (eax::services::telemetry::TelemetryDispatcher::Impl::setCorrelationId)    Using correlationId [01570166-b676-4e02-8cf1-32beca6a6665]
     6    [2025-03-28T02:41:04.195Z]    PID:  1960    TID:  3348    INFO        (eax::services::telemetry::TelemetryDispatcher::Impl::setMachineHash)    Machash[ace47a00a9ebf614be86fce280be12e0ebac1a83]
     7    [2025-03-28T02:41:04.196Z]    PID:  1960    TID:  3348    DEBUG       (eax::services::QtHttpClient::QtHttpClient)    Initializing Http Service
     8    [2025-03-28T02:41:04.235Z]    PID:  1960    TID:  3348    INFO        (eax::apps::AppConfigUtil::loadDynamicConfigs)    ExperimentsStatus=refreshing
     9    [2025-03-28T02:41:04.237Z]    PID:  1960    TID:  3348    INFO        (eax::services::config::ConfigLibrary::Impl::deserializeJsonToCache)    Cloud configs loaded from cache were expired and discarded
    10    [2025-03-28T02:41:04.237Z]    PID:  1960    TID:  3348    INFO        (eax::services::config::ConfigLibrary::Impl::deserializeJsonToCache)    Successfully loaded configs from cache

and:

0    [2025-03-28T07:28:23.846Z]    PID: 28352    TID: 28344    INFO        (eax::apps::utils::logAppInfo)    [STARTUP] app[EADesktop], configurable[false], buildType[opt], env[production], processId[28352]
     1    [2025-03-28T07:28:23.846Z]    PID: 28352    TID: 28344    INFO        (eax::apps::utils::logAppInfo)    Version: 13.428.0-5941-396cefbfb
     2    [2025-03-28T07:28:23.846Z]    PID: 28352    TID: 28344    INFO        (eax::apps::utils::logAppInfo)    Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe -updater_call -ls=LaunchHelper -gameSdkPort=3216]
     3    [2025-03-28T07:28:23.856Z]    PID: 28352    TID: 28344    DEBUG       (eax::services::experimentation::initExperimentBucket)    Experimentation bucket[85]
     4    [2025-03-28T07:28:23.856Z]    PID: 28352    TID: 28344    DEBUG       (eax::services::telemetry::init)    Using deprecated telemetry manager
     5    [2025-03-28T07:28:23.856Z]    PID: 28352    TID: 28344    DEBUG       (eax::services::telemetry::TelemetryDispatcher::Impl::setCorrelationId)    Using correlationId [cf423315-2e90-4955-822e-d757b72dd736]
     6    [2025-03-28T07:28:23.856Z]    PID: 28352    TID: 28344    INFO        (eax::services::telemetry::TelemetryDispatcher::Impl::setMachineHash)    Machash[ace47a00a9ebf614be86fce280be12e0ebac1a83]
     7    [2025-03-28T07:28:23.857Z]    PID: 28352    TID: 28344    DEBUG       (eax::services::QtHttpClient::QtHttpClient)    Initializing Http Service
     8    [2025-03-28T07:28:23.895Z]    PID: 28352    TID: 28344    INFO        (eax::apps::AppConfigUtil::loadDynamicConfigs)    ExperimentsStatus=refreshing
     9    [2025-03-28T07:28:23.896Z]    PID: 28352    TID: 28344    INFO        (eax::services::config::ConfigLibrary::Impl::deserializeJsonToCache)    Cloud configs loaded from cache were expired and discarded
    10    [2025-03-28T07:28:23.896Z]    PID: 28352    TID: 28344    INFO        (eax::services::config::ConfigLibrary::Impl::deserializeJsonToCache)    Successfully loaded configs from cache
    11    [2025-03-28T07:28:23.896Z]    PID: 28352    TID: 28344    DEBUG       (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments)    [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[
{
  "hash": "djb2",
  "statsigMetadata": {
    "sdkType": "cpp-client",
    "sdkVersion": "0.0.1",
    "sessionID": "6f3d6507-7ad3-49a6-9d16-0374f8fa3406",
    "stableID": "ace47a00-a9eb-4f61-8be8-6fce280be12e"
  },
  "user": {
    "statsigEnvironment": { "tier": "production" },
    "appVersion": "13.428.0.5941",
    "custom": {
      "appName": "EADesktop",
      "appVersionMajor": 13,
      "appVersionMinor": 428,
      "appVersionBuild": 0,
      "appVersionRev": 5941,
      "bucket": 85,
      "macHash": "ace47a00a9ebf614be86fce280be12e0ebac1a83",
      "platform": "pc",
      "isInternalUser": "false"
    },
    "userID": ""
  }
}]