Forum Discussion

f7hiehhq9kax's avatar
f7hiehhq9kax
3 years ago
Solved

EA app deleted all my games and asked me to buy them again

DO NOT install the EA app.  I installed it and it deleted Origin and ALL my games,  when I tried to access a game it wanted me to pay for them all again.  My game library was empty.  I had to uninsta...
bug
mac
pc
  • f7hiehhq9kax's avatar
    f7hiehhq9kax
    3 years ago

    oops ignore last reply, packs all installed now, I had to log out of EA app and restart my pc. tried again and everything was installed.  Got there in the end 🙂

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@f7hiehhq9kax 

It would be good to get this working within the EA App since the time may come when Origin isn't available. If you change your mind, reach out again or you can open a case with an advisor here. They can be sure you're using the right account. 

f7hiehhq9kax's avatar
f7hiehhq9kax
3 years ago

oops ignore last reply, packs all installed now, I had to log out of EA app and restart my pc. tried again and everything was installed.  Got there in the end 🙂

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @f7hiehhq9kax 

    Great! It sounds like your issue is resolved. Was there anything else you needed help with?

    • f7hiehhq9kax's avatar
      f7hiehhq9kax
      3 years ago
      @EA_Aljo nothing else, thanks for your help. Sorry about my impatience just thought it would be more straight-forward and I got a bit frustrated 🙂
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @f7hiehhq9kax 

        No worries. I'm just glad you can play again. Good luck and have fun 🙂

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,383 PostsLatest Activity: 2 hours ago