EA app deleted all my games and asked me to buy them again

I installed my sims onto another pc as mine runs badly. It installed everything aside Outdoor retreat, I can't play without that it will ruin my game. It wants me to buy it AGAIN???

Hello, @MiniMadz1992 

What platform are you on? Thanks!

Hello, @MiniMadz1992 

Let's check to see if it's installed in the app. Try going to Manage > Manage Add-Ons. Is it installed there? Also, do you have the CAS demo currently installed? Thanks!

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@EA_Aljo wrote:

@f7hiehhq9kax 

No worries. I'm just glad you can play again. Good luck and have fun 🙂

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EA app deleted all my games and additions for the sims 4, BUT I BOUGHT IT. It tells me to buy them again. Isn’t it unfair? How to fix it?

@savvinovaraisa20 

Try clearing the EA App cache with the steps here.

Did you also try what I suggested previously?

Yes, I did everything, but nothing changed. I also tried to install the game again, but there is only a base, I mean without my additions, it tells me to buy it again 

@savvinovaraisa20 

It looks like you may be logging in to the wrong account. See the thread here for more information on this. Thanks!

I'm having the same problem they took away all my games I paid for