Forum Discussion

f7hiehhq9kax's avatar
f7hiehhq9kax
4 years ago
Solved

EA app deleted all my games and asked me to buy them again

DO NOT install the EA app.  I installed it and it deleted Origin and ALL my games,  when I tried to access a game it wanted me to pay for them all again.  My game library was empty.  I had to uninsta...
bug
mac
pc
  • f7hiehhq9kax's avatar
    f7hiehhq9kax
    4 years ago

    oops ignore last reply, packs all installed now, I had to log out of EA app and restart my pc. tried again and everything was installed.  Got there in the end 🙂

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@f7hiehhq9kax 

No worries. I'm just glad you can play again. Good luck and have fun 🙂

MiniMadz1992's avatar
MiniMadz1992
3 years ago

I installed my sims onto another pc as mine runs badly. It installed everything aside Outdoor retreat, I can't play without that it will ruin my game. It wants me to buy it AGAIN???

  • MiniMadz1992's avatar
    MiniMadz1992
    3 years ago
    @MiniMadz1992 Same account and the pack is on my other game I really don't understand this 😑
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @MiniMadz1992 

    What platform are you on? Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @MiniMadz1992 

    Let's check to see if it's installed in the app. Try going to Manage > Manage Add-Ons. Is it installed there? Also, do you have the CAS demo currently installed? Thanks!

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 18 minutes ago
8,467 Posts

Recent Discussions