Forum Discussion

f7hiehhq9kax's avatar
f7hiehhq9kax
3 years ago
Solved

EA app deleted all my games and asked me to buy them again

DO NOT install the EA app.  I installed it and it deleted Origin and ALL my games,  when I tried to access a game it wanted me to pay for them all again.  My game library was empty.  I had to uninsta...
bug
mac
pc
  • f7hiehhq9kax's avatar
    f7hiehhq9kax
    3 years ago

    oops ignore last reply, packs all installed now, I had to log out of EA app and restart my pc. tried again and everything was installed.  Got there in the end 🙂

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@savvinovaraisa20 

Try clearing the EA App cache with the steps here.

Did you also try what I suggested previously?

savvinovaraisa2's avatar
savvinovaraisa2
3 years ago

Yes, I did everything, but nothing changed. I also tried to install the game again, but there is only a base, I mean without my additions, it tells me to buy it again 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @savvinovaraisa20 

    It looks like you may be logging in to the wrong account. See the thread here for more information on this. Thanks!

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,959 PostsLatest Activity: 2 hours ago