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Kualinar's avatar
Kualinar
2 years ago
Solved

EA app disappearing when asking to restart

Product: The Sims 4 Platform:PC Which language are you playing the game in? Français How often does the bug occur? Every time (100%) What is your current game version number? latest What expansi...
bug
mac
pc
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    HI @Kualinar Thanks for the Update!

    I'd recommend uninstalling the EA app, and clearing any remaining file (if any are left) from the install location and trach bin. 

    After, check for updates to the system:

    Then restart your device in a clean boot and run the EA App as admin. 

    • Restart your device in Clean Boot mode, then just try running the client and game

    Once done, check if you can sign in normally. If so, restart your device normally and confirm if you get the same error or if the install files are missing at all. 

    Cheers!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago
Hi @Kualinar, Do you have any anti-viruses or other security running on your device that may have removed EA App files?

  • Kualinar's avatar
    Kualinar
    2 years ago

    Only the builtin antivirus from Microsoft with default settings. No other third party security application. NONE ever installed on my computer.

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      2 years ago
      Hi @Kualinar, Do you notice if the files get moved to the windows trash bin?

      • Kualinar's avatar
        Kualinar
        2 years ago

        NO file are moved to the trash bin.

        The trash bin was empty before and was still empty after. My trash bin is almost always empty.

        They are just gone.

        ALL shortcuts set by the installer are intact, but, they no longer point at anything.

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