Forum Discussion

MrMoonSlam's avatar
MrMoonSlam
3 years ago
Solved

EA App does not launch, receive "Temporarily lost connection"

Product: the EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 9e09095c-d3d8-4e50-88de-71b63efa8a08 Which client functionality are you experiencing thi...
bug
mac
pc
  • Freakriti's avatar
    Freakriti
    3 years ago
    @Wiadson Yet another fix is if you have installed any antivirus such as Malwarebytes, uninstall it and check if the issue is resolved.

Wiadson's avatar
Wiadson
3 years ago
@trangkhoactg I've downloaded proton VPN and just connected to Nitherlands server and resatred ea launcher.

Here is link to proton vpn https://protonvpn.com/
After one launch everything works without vpn correct
Freakriti's avatar
Freakriti
3 years ago
@Wiadson Yet another fix is if you have installed any antivirus such as Malwarebytes, uninstall it and check if the issue is resolved.

  • w4tphyu's avatar
    w4tphyu
    3 years ago

    I uninstalled my Kaspersky Anti V like you said and it solved the problem. Thanks a MILLION!!!!!

    Damn EA always took our money but never helps ☹️ 

    They Deserve whatever bad Karma is coming to them. 

    • 61dd7d8e5f6a3e1's avatar
      61dd7d8e5f6a3e1
      3 years ago

      Hello, actually you still can keep your Kaspersky antivirus,

      What I do is just disable every protection if I want to play EA games, and enable it again if I'm done playing

      • sicknsad4lyfe's avatar
        sicknsad4lyfe
        3 years ago

        I tried deleting the host file, like suggested above and it didn’t work. I have eset protection and I don’t know how to disable it. I have never had a problem with EA app not opening until today. I’m at a loss of what to do. 

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