Forum Discussion

4 years ago

Solved

EA App does not launch, receive "Temporarily lost connection"

Product: the EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) 9e09095c-d3d8-4e50-88de-71b63efa8a08 Which client functionality are you experiencing thi...

bug

mac

Freakriti
3 years ago
@Wiadson Yet another fix is if you have installed any antivirus such as Malwarebytes, uninstall it and check if the issue is resolved.

Wiadson

4 years ago

@trangkhoactg I've downloaded proton VPN and just connected to Nitherlands server and resatred ea launcher.

Here is link to proton vpn https://protonvpn.com/
After one launch everything works without vpn correct

FarOutGone

3 years ago

Downloading Proton VPN worked for me. Fixed it right after I finished installing it.

Relentl3ssJT
Newcomer
3 years ago
I was able to connect to the EA App after I connected to Norton's VPN service. I was unable to authenticate to the website, through Origin, or through the EA App unless VPN was running. There is definitely some type of proxy or other issue, but this is not a user issue. I am on Xfinity, but it looks like others are having the issue globally. I may be wrong though. I am going to say this is an EA issue and they need to resolve on their end.
Need to update. BF2042 says it cannot connect, so there is a multi layer issue going on. I had no issues running the EA App or BF2042 last night, pacific time. Not sure what changed in the past roughly 16 hours.
Wanted to add this is definitely EA related. I was out getting tires replaced and tried logging into EA from my phone (AT&T) and could not.