Forum Discussion

mofette_bander's avatar
mofette_bander
3 years ago
Solved

EA app encountered an error and could not finish installing

Hi, BF5, bought on Steam, during first launch the error appears "Something went wrong". See attached screenshot. Could you please help with this?
bug
mac
pc
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @mofette_bander Would it be possible to create a new local admin and check if you are able to install the EA App?

  • mofette_bander's avatar
    mofette_bander
    3 years ago

    First and second  options - Nope, because I do not even have EA app installed. It does not want to install.

    Third option was checked, everithyng ok "Windows Resource Protection did not find any integrity violations.". Lets consider some other variants...

  • mofette_bander's avatar
    mofette_bander
    3 years ago

    One week passed, no good solution. Thank you EA games tech support! Whish you to be treated the same way!

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      HI @mofette_bander To confirm should you have plenty of storage on your C driver? If so can you try to put your device in a Clean Boot and then try to install EA App?

      • mofette_bander's avatar
        mofette_bander
        3 years ago

        Hello, I have 54 GB free on C drive. Clean boot did not help... Shall I turn off windows antivirus and firewall probably?

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 20 minutes ago
8,471 Posts

Recent Discussions