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mofette_bander's avatar
mofette_bander
3 years ago
Solved

EA app encountered an error and could not finish installing

Hi, BF5, bought on Steam, during first launch the error appears "Something went wrong". See attached screenshot. Could you please help with this?
bug
mac
pc
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @mofette_bander Would it be possible to create a new local admin and check if you are able to install the EA App?

mofette_bander's avatar
mofette_bander
3 years ago

One week passed, no good solution. Thank you EA games tech support! Whish you to be treated the same way!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @mofette_bander To confirm should you have plenty of storage on your C driver? If so can you try to put your device in a Clean Boot and then try to install EA App?

    • mofette_bander's avatar
      mofette_bander
      3 years ago

      Hello, I have 54 GB free on C drive. Clean boot did not help... Shall I turn off windows antivirus and firewall probably?

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        3 years ago
        @mofette_bander We can try turning them off temporarily or checking if we can add an exception to see if the EA App can be fully installed.

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