Forum Discussion

3 years ago

Solved

EA app encountered an error and could not finish installing

Hi, BF5, bought on Steam, during first launch the error appears "Something went wrong". See attached screenshot. Could you please help with this?

bug

mac

EA_Illium
3 years ago
Hi @mofette_bander Would it be possible to create a new local admin and check if you are able to install the EA App?

EA_Illium

EA Staff (Retired)

3 years ago

HI @mofette_bander To confirm should you have plenty of storage on your C driver? If so can you try to put your device in a Clean Boot and then try to install EA App?

mofette_bander

3 years ago

Hello, I have 54 GB free on C drive. Clean boot did not help... Shall I turn off windows antivirus and firewall probably?

EA_Illium
EA Staff (Retired)
3 years ago
@mofette_bander We can try turning them off temporarily or checking if we can add an exception to see if the EA App can be fully installed.
- mofette_bander
  3 years ago
  No result.
  - EA_Illium
    EA Staff (Retired)
    3 years ago
    @mofette_bander Are you trying to get it to install by launching BFV or do you have the EA App installer?
    
    If you have the installer can you try running it as an admin?
- Luukvstheworld
  3 years ago
  when i install EA app, I am stuck this step everytime How can i do
  - EA_Illium
    EA Staff (Retired)
    3 years ago
    @Luukvstheworld Have you been able to try the steps I posted above?