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mofette_bander's avatar
mofette_bander
3 years ago
Solved

EA app encountered an error and could not finish installing

Hi, BF5, bought on Steam, during first launch the error appears "Something went wrong". See attached screenshot. Could you please help with this?
bug
mac
pc
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @mofette_bander Would it be possible to create a new local admin and check if you are able to install the EA App?

calatorului2's avatar
calatorului2
3 years ago

Perhaps the EA logs can reveal more specific information. Go to the %TEMP% folder, and open the EA_app_<identifier> log file in a text editor. Look for entries around the time the error occurred, likely marked as ERROR.

I'm having a hard time installing the EA app myself. My installation fails with a misleading error stating EA can't connect to the internet, when the EA log file shows that in fact it fails to  fetch a package for some other reason than the WiFi connection (either the request is malformed, or the package location is wrong).

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