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UrDaddison's avatar
UrDaddison
2 years ago

EA app error "DisplayName field missing from registry"

Trying to launch the Sims 4. I played for 5 hours yesterday and today I cannot launch the game. I legally own every pack. I typed in my username and password multiple times. It accepts it, redirects ...
pc
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @UrDaddison,

Could you perhaps try the following troubleshooting steps and let us know if you're still running into the issue?

  1. Close/Exit the EA app.

  2. Open Windows File Explorer and copy/paste* this 'url' into the address bar: C:\ProgramData\Electronic Arts\EA Services\License.
    1. *If you can't copy/paste this 'url', you can enable the "View hidden files and folders in Windows" option via these steps and navigate to the folder manually.
  3. In the "License" folder, where you should be if you've followed the above-shared steps, delete all files that you can see*.
    1. *If you can't see any, please enable the "View hidden files and folders in Windows" option via these steps.
  4. Open the EA app again and perform an App Recovery (clear cache).

  5. Try to launch the game again, the game should now work.
BOSSBOMBER007's avatar
BOSSBOMBER007
Seasoned Newcomer
8 months ago

Subject: Same Issue with Titanfall 2 - Unable to Activate Game

Hey @UrDaddison,

I’m experiencing the same issue with Titanfall 2 where I can’t activate the game through the EA app. I’ve gone through the troubleshooting steps mentioned, and here’s what I’ve tried so far:

Steps Taken:

  1. Cleared Cache: Followed the suggestion to clear the EA app's cache (App Recovery).
  2. Checked License Folder: Went to C:\ProgramData\Electronic Arts\EA Services\License (and made sure I had "View hidden files" enabled), but the folder was empty. Even when I checked C:\Users\<Username>\AppData\Local\Electronic Arts\EA Services\License, it was still empty.
  3. Tried Reinstalling: Reinstalled the EA app and logged in again, but the issue persisted.
  4. Checked Antivirus/Firewall: I checked to see if my firewall or antivirus (including McAfee) was blocking the app, but I didn’t find any clear conflicts.
  5. Attempted Activation: Even when I try to activate the game manually, it gives the error "DisplayName missing from registry" and prompts me to enter a product key.
  6. Reinstalled the Game: I also tried uninstalling and reinstalling Titanfall 2 from Steam, but the issue is still unresolved.

Current Status:

Unfortunately, none of the above methods resolved the issue, and I’m still unable to activate or play Titanfall 2. I’m starting to think this might be a server-side issue or some kind of bug that needs further attention from EA support.

Have you had any luck with getting it to work or receiving any updates? Let me know if you’ve found any additional troubleshooting that works!

Thanks,
BOSSBOMBER007

  • jenson675's avatar
    jenson675
    8 months ago

    I ve just built a new PC and installed the EA and i am trying to play Battlefield V but get the same problem.  

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