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simpvodka's avatar
3 years ago

EA App Error The Update Failed To Download

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Application Installer
When did this happen? (dd.mm.yy hh:mm) 03.06.23 14.22
Summarize your bug EA App failing to download update and unable to uninstall
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch the app
What happens when the bug occurs? I launch the EA App and it says it needs to restart, so I press the restart button. It attempts to download the update but stays on 0% for a couple of minutes and then pops up that the launcher failed to update. I then go to reopen the EA app and the cycle repeats. I have cleared the cache to try and fix it but it did not help. I tried restarting my router as well as trying other WiFis but none seem to be helping. I have also tried to uninstall the EA App so that I can reinstall in hopes the issue will fix but the app will not uninstall.
What do you expect to see? I expect to see the launcher update successfully so I can play my games

No additional info

(cm edit - updated title)

5 Replies

  • I tried to repair the app but showed this error

  • Thelevar's avatar
    Thelevar
    2 years ago

    I am having exactly the same issue.

    Update: I forced the background process to end, manually deleted the program files, and ran the installer to repair the launcher. This successfully resolved the issue.

    Disclaimer: I have a background in IT, and do not recommend this if you are unsure of how to safely do so.

  • IFreeFlyDZ's avatar
    IFreeFlyDZ
    2 years ago
    @EA_Shepard точно такая же ошибка не обновится, не начать играть в свои новые\старые игры
  • I had the same problem. To fix it I opened the task manager (ctrl + Shift + Esc), searched for EA app   and EA background services, right clicked and ended each task. Then re opened the EA app and it's installing right now.

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