Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) c07eeec3-f487-46b6-827c-e7920ef64e13
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA APP LAUNCH
When did this happen? (dd.mm.yy hh:mm) 26.07.23 14.50
Summarize your bug Every single time I have started up my PC since the EA App replaced Origin I have had to manually log back in to it. Stay logged in etc are pointless options that seem to have zero functionality. My log in details are cleared every single time my PC shuts down. I use (As advised my your customer service) a complex password, having to manually type it out every time I turn on my PC is a joke. This bug has been cropping up on your forums here for since 2021. I cannot understand how it is still a thing.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Windows 10 PC, log into EA app. Turn off PC, turn it back on. Your credentials have been forgotten. Regardless of whether or not you clicked to stay signed in.
What happens when the bug occurs? The EA App "Stay signed in" functionality does not exist beyond a tick box that does nothing.
What do you expect to see? A fix, over 2 years since this bug first appeared on your customer support forums, the fact that it still exists seems unreasonable at best, incompetent at worst.
The April 2021 thread about this bug was marked solved despite no resolution ever being brought up in it. Has anyone found a solution?
This just started happening to me last week. They seem to have stored a token in the background process. I do not leave my computer on. I turn it off every evening. That was never a problem before. The other gaming platforms for which it is not a problem:
Steam
GoG
Epic
Paradox
Ubisoft
So, one must ask oneself why EA can no longer keep me logged in, when I have the check in the box to stay logged in. For every platform, I shut down my computer every night. Only EA fails to remember my log-in data. If you open EA to an empty library, you have to shut-down the background process and all other EA processes, then restart the app. If you do that, it will tell you it cannot find your log-in data; to restart EA. Restarting EA results in the same thing - it cannot find your log-in data. That is why I assume that EA has put a token in the background process. Since the background process closes when I shut-down my computer, my log-in data is lost, and I am forced to log-in anew the next time I want to play a game that I paid over 600€ over the last 9 years to be able to play with all the content.
I'm disinterested in the reasoning. I am not leaving my computer on. I resent having my time wasted by being forced to log-in every time I want to play that game that I paid so much money for.
I resent being forced to have internet connection while playing a game that I paid so much money for. EA wants me to be a mindless optimist. I would be much nicer, if I were not plagued with bugs in the EA app and in The Sims 4. Today, my mini-goats and mini-sheep cloned themselves EVERY SINGLE DAY. My queue emptied out over and over again, causing me to have to re-queue things. My sim ran off randomly wasting an hour of in-game time, although the autonomy is completely disabled. The horses do not sleep when I tell them to. I'm trying to feed them and it hangs, then deletes the command. Twice I had to restart the game, because the game locked up for over an hour in-game time on a single command. Beta testing would have revealed these issues. We are not only unpaid beta testers, we pay you so that we can work for you.
Next, your devs will accuse me again of filing fake bug reports, or give me warnings for not being mindlessly optimistic, when your apps function so poorly. Devs: Spend more time fixing the games and less time harassing players for being frustrated by the poor state of the EA app and the games you cannot play without being forced to use the EA app.
I feel your pain, EA only care about raking in profits and give nothing back. I feel sorry for the devs since its Respawns game (Apex) and EA are making them look worse due to their sh!t practices. I have been asking them for help many times and it is always an AI response, no real help at all. Even on this threat you can see the EA bot responding with no regard to how it is perceived.
EA you should be ashamed!
