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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 year ago

EA app Fails to Remember "Keep me signed in" Option

Hey everyone 👋, This thread is for all the reports about the EA app for PC & Mac forgetting the "Keep me signed in" option for some players. Sadly, this issue can't be easily fixed on your end wit...
bug
mac
pc
Manbreakfastable's avatar
Manbreakfastable
New Traveler
2 years ago

SOLUTION FOR EA DESKTOP LOGGING USERS OUT UPON CLOSING THE APP

This is a follow up on the erroneously closed long running topic that has been here for years where various community managers and customer support agents at EA and other companies completely failed to even adress the issue or solve it.

(https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-Desktop-keeps-logging-out-after-every-session/td-p/10225436/page/11)

Bug: EA Desktop upon closing logs the user out forcing them to re enter their credentials over and over. (Win 10/11)

The solution is extremely simple

  1. Open add or remove programs.
  2. Locate and uninstall the EA Desktop app.
  3. In the Unistaller that opens there is a option to REPAIR.

After using this function the app resumes normal use and stays logged in.

I've tested this on 2 different computers that had the bug with a 100% success rate.  

Hire me EA

AEIDOLONE's avatar
AEIDOLONE
Seasoned Veteran
2 years ago

@ManbreakfastableHoly cow, it worked!!!

What's even better it also somehow fixed the issue where the app was treated like a game so it was using NVIDIA overlay including the mic at all times the app is open or/and in the background!!!

LEGEND!

EDIT:

I fired up the app the next day and it was logged out again, lol. So, no, unfortunately it didn't fix it for me.

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