Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Application Navigation
When did this happen? (dd.mm.yy hh:mm) 20.07.23 21:00
Summarize your bug I have to type my password every time I start EA App
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? start the EA App type password and choose save password. Next time log in or next day you have to log in again
What happens when the bug occurs? It does not remember the password, I have to type my password every time I start EA App
What do you expect to see? It remember the saved login details, like every other game launcher!
It is ridiculous that in 2023 this game launcher still cannot save login information. This has forced me and others to stop buying games from EA and buy them on the steam app which remembers login information
(cm edit - updated thread for tracking)
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 06.08.2023
Summarize your bug On every launch the app is asking for credentials.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start the app
What happens when the bug occurs? I have to enter my credentials
What do you expect to see? I expect to be loggin automatically since "Keep me signed in" is checked.
"Keep me signed in" is checked. I cleared the app cache, removed and re-installed the app. Made it start with Windows - still on every launch it's asking for credentials, see the screenshot.
This is extremely annoying, there is another thread about the same issue which EA has not acknowledged yet, so hopefully this one will get the necessary attention.
1 week since opened and not yet acknowledged by EA
2 weeks since open and still no sign of EA. Still have to enter credentials every single time when the app is closed, computer booted or rebooted.
Hi all,
Even though I checked the "Keep me signed in" box, it always asks for my email and password. Never remember, I even formatted my computer. Please help.
3 weeks since opened and still no EA.
Is this the EA forum dedicated to EA app, if not can someone point me to the right place?
Aren't EA supposed to reply in timely manner when someone posts a problem?
1 Month since opened. Aren't people paid to respond to such posts?
1 Month and 1 week since opened and not yet acknowledged. Amazing customer service EA!
It seems every week or so the EA login in app keeps losing my password and I have to dig it out. The box "remember my password" is checked. It started a couple of months ago.
What is wrong here?
