Forum Discussion

Community Manager

1 year ago

EA app Fails to Remember "Keep me signed in" Option

Hey everyone 👋, This thread is for all the reports about the EA app for PC & Mac forgetting the "Keep me signed in" option for some players. Sadly, this issue can't be easily fixed on your end wit...

2 years ago

@BabyReflexes wrote:
I cleared my local EA Launch Helper cache and it started remembering my credentials. Might work for you.
On your keyboard press the Windows + R keys at the same time.
In the Run window that pops up, enter %localappdata% into the text box.
Navigate to the EALaunchHelper folder and open it up.
Delete all the folders you see, for me there was only the cache folder so I just deleted that.
If anyone tries this, let me know if it works for you.

Thank you!

This bug has been bugging me for the better part of the year. As clearing the cache has been something I didn't bother with so far, thought I might give it a go. So I closed EA app, made sure no EA-related processes are running in the tray/task manager and then followed your steps. Next time after reboot it didn't prompt me for my login.

TT_GJBRO

Seasoned Newcomer

2 years ago

I need some help with the EA APP, i use the xbox login path, but every time i close the app and restart my pc it logs me out again and it getting annoying, is this a bug or something ?

EA_Shepard
Community Manager
2 years ago
@realgjbro merging your thread with a larger thread. See if any of the steps work for you and let us know.
sasskitten02
Rising Vanguard
2 years ago
@realgjbro yep and they know about it. For me it would happen on my PC and whenever it did it would have a popup saying "thanks to a stubborn issue. etc" So, they know about it.