EA App fails to start in Windows 11
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) N/A (Error Report App crashed three times) Which client functionality are you experienci...
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I also have this problem. I have found restarting the computer or shutting it down and rebooting it as a short term solution.
I noticed it takes a bit of time to generate the EA login screen so perhaps we are not waiting long enough for it to load. Either way, it's annoying to do when I've just booted up for the day to have to constantly restart my computer.
@SquishyGrapes19 I've never been able to get this to work. Even with the update that released today, it isn't fixed! Weirdly, no matter how long I leave it, if I stop the "EABackgroundService" service in Services, or the Task Manager, the login screen pops up for a few seconds and then the app shuts down.
As of the most recent update to the EA App, 12.184.0.5441, the same issue exists and the "ErrorSideBySideDesktop" still appears in "AppData\Local\Electronic Arts\EA Desktop\Logs\EADesktop.log"! I hope to one day be able to report that it is working, but today is not that day. 😞
I've found a potential cause of this issue, but I do not know how to fix this. In 'C:\ProgramData\EA Desktop\Logs\EABackgroundService.log', I get these errors:
'8 [2023-05-12T21:03:03.318Z] PID: 2768 TID: 25884 ERROR (eax:😕ervices::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "IQ", file path [C:\ProgramData\EA Desktop\530c11479fe252fc5aabc24935b9776d4900eb3ba58fdc271e0d6229413ad40e\IQ]
10 [2023-05-12T21:03:03.320Z] PID: 2768 TID: 26324 ERROR (eax:😕ervices::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "IS", file path [C:\ProgramData\EA Desktop\530c11479fe252fc5aabc24935b9776d4900eb3ba58fdc271e0d6229413ad40e\IS]
11 [2023-05-12T21:03:03.320Z] PID: 2768 TID: 26496 ERROR (eax:😕ervices::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "CATS2", file path [C:\ProgramData\EA Desktop\530c11479fe252fc5aabc24935b9776d4900eb3ba58fdc271e0d6229413ad40e\CATS2]
16 [2023-05-12T21:03:03.322Z] PID: 2768 TID: 24296 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"category":"IQ","ecode":1,"estr":"Storage file doesn't exist","src":"decrypt"},"taxonomy":"user.cache.erro","throttleCount":0,"timestamp":"2023-05-12T21:03:03.318","weight":0.0}]
23 [2023-05-12T21:03:07.094Z] PID: 2768 TID: 24296 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"category":"IS","ecode":1,"estr":"Storage file doesn't exist","src":"decrypt"},"taxonomy":"user.cache.erro","throttleCount":0,"timestamp":"2023-05-12T21:03:03.320","weight":0.0}]
25 [2023-05-12T21:03:07.094Z] PID: 2768 TID: 24296 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"category":"CATS2","ecode":1,"estr":"Storage file doesn't exist","src":"decrypt"},"taxonomy":"user.cache.erro","throttleCount":0,"timestamp":"2023-05-12T21:03:03.320","weight":0.0}]'@EA_Kent Can you or another EA Community Manager handle this? I had a lengthily conversation with EA Support last night, where I went through all of their troubleshooting steps, including uninstalling and re-installing the EA App with a registry and file cleanup between installs, same with all VC++ redistributables, re-installing or updating Graphics Card Driver, checking I have the latest version of DirectX, doing a clean boot, temporarily disabling Antivirus, and much more; I was advised to add my latest error to this bug report, as they're potentially related to each other (I.e: The EABackgroundService fails to create files, and so the EA App fails to start), and to get the attention of a Community Manager so this can be escalated, as none of the troubleshooting we tried, changed or fixed the issue.
