EA App fails to start in Windows 11
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) N/A (Error Report App crashed three times) Which client functionality are you experienci...
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I've found a potential cause of this issue, but I do not know how to fix this. In 'C:\ProgramData\EA Desktop\Logs\EABackgroundService.log', I get these errors:
'8 [2023-05-12T21:03:03.318Z] PID: 2768 TID: 25884 ERROR (eax:😕ervices::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "IQ", file path [C:\ProgramData\EA Desktop\530c11479fe252fc5aabc24935b9776d4900eb3ba58fdc271e0d6229413ad40e\IQ]
10 [2023-05-12T21:03:03.320Z] PID: 2768 TID: 26324 ERROR (eax:😕ervices::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "IS", file path [C:\ProgramData\EA Desktop\530c11479fe252fc5aabc24935b9776d4900eb3ba58fdc271e0d6229413ad40e\IS]
11 [2023-05-12T21:03:03.320Z] PID: 2768 TID: 26496 ERROR (eax:😕ervices::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "CATS2", file path [C:\ProgramData\EA Desktop\530c11479fe252fc5aabc24935b9776d4900eb3ba58fdc271e0d6229413ad40e\CATS2]
16 [2023-05-12T21:03:03.322Z] PID: 2768 TID: 24296 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"category":"IQ","ecode":1,"estr":"Storage file doesn't exist","src":"decrypt"},"taxonomy":"user.cache.erro","throttleCount":0,"timestamp":"2023-05-12T21:03:03.318","weight":0.0}]
23 [2023-05-12T21:03:07.094Z] PID: 2768 TID: 24296 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"category":"IS","ecode":1,"estr":"Storage file doesn't exist","src":"decrypt"},"taxonomy":"user.cache.erro","throttleCount":0,"timestamp":"2023-05-12T21:03:03.320","weight":0.0}]
25 [2023-05-12T21:03:07.094Z] PID: 2768 TID: 24296 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"category":"CATS2","ecode":1,"estr":"Storage file doesn't exist","src":"decrypt"},"taxonomy":"user.cache.erro","throttleCount":0,"timestamp":"2023-05-12T21:03:03.320","weight":0.0}]'
@EA_Kent Can you or another EA Community Manager handle this? I had a lengthily conversation with EA Support last night, where I went through all of their troubleshooting steps, including uninstalling and re-installing the EA App with a registry and file cleanup between installs, same with all VC++ redistributables, re-installing or updating Graphics Card Driver, checking I have the latest version of DirectX, doing a clean boot, temporarily disabling Antivirus, and much more; I was advised to add my latest error to this bug report, as they're potentially related to each other (I.e: The EABackgroundService fails to create files, and so the EA App fails to start), and to get the attention of a Community Manager so this can be escalated, as none of the troubleshooting we tried, changed or fixed the issue.
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