EA App Game Library Is Empty? Look Here!

This actually worked. Thanks a lot :D

I've been trying to play Sims 4 for 2 days with none of my apps loading. I deleted cache twice, restarted my computer 3 times, (tried to) uninstall EA (apparently there was an error? weird..)

THIS worked!  I tried this and when I signed in, I was IMMEDIATELY able to see everything again!!!! Thank you SO MUCH <3

Hey everyone,

Happy to see that things are now looking up for you and you are able to play again. Let us know if that changes!

Cheers!

Are you working on my empty library problem?

Attached is a file with a sc picture of my poor library

My library is empty since Sunday, and the following message is posted " Things are taking a little longer than  usual to load up. Hang tight while we try to solve the problem "

BUT NOTHING HAPPENS! Are you working on the problem?

Hi, 

I am experiencing the same problem. I have tried everything listed in 

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-App-Game-Library-Is-Empty-Look-Here/td-p/12474877/page/9

including clearing cache, updating/reinstalling app, deleting temporary files, stopping background services, stopping VPN, and uninstalling antivirus entirely from my PC

Next step would be for me to reinstall my OS but it seems to be a rather large step to take and I have a feeling the problem is related to the EA app and so a clean install of the OS would not solve the problem.

1) I would really appreciate a fix or at least an update on whether this is temporary or something you are working on. 

2) Is there a workaround (i.e install Origin or downlaod and install the game without the EA app?). 

• Platform: Windows 10
• EA ID - (Profile username) TEDDK
• Date/time issue originally occurred: yesterday and today (haven't used the app before this date)
• Summarize your bug: Blank library and not able to download games
• How often does the bug occur? 100% of the time right now
  
• Error message(s) if any: Rather annoyingly a yellow bar telling me that "Things are taking a little longer than usual to load up (no *) . Hang tight while we try to solve the problem"
• Steps: How can we find the bug ourselves?...

I know you must be very busy, but I would really appreciate a swift solution or at least an update / acknowledgement that you are still working on the problem. If not, how do I go about getting refunds as my games are unplayable? 

Kind regards

@teddk @ALDA_Teixeira When you search the content in the search bar of the app, is it telling you that you own it, or that you need to purchase it?

@EA_Shepard , Thanks for the swift reply.. Yes, it says that is in my library both in the EA app and online.

Best,

@teddk Was the game added with EA Play or a purchased copy? If purchased, was the game purchased through the EA App, or was it added with a code or from another platform like Steam or Epic? 

Missing any buttons to play download etc is a bit different than not showing in the App at all.