EA app games stuck on “Loading” and won’t launch on PC
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 03.21.2023 03.22.2023
Summarize your bug After my PC has been turned on for the first time in a day, when the EA App launches it shows all games in my library but lists them as "loading" and will not launch any of them. This happens despite my internet connection being strong.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Turn a PC on, launch the EA App and see if your library actually loads.
What happens when the bug occurs? All of my games say they are loading and will not launch. This does not go away without rebooting the PC.
What do you expect to see? I expect to be able to play my games after launching the app.
Yesterday, I opened the EA App and it would not load any game. When I right clicked my games, they all said "loading" then, a little yellow banner appeared in the top of the EA App that read "Things are taking a little longer to load than usual to load up. Hang tight while we try to solve the problem." I waited about 5 minutes with not change, I checked my internet connection--no issues there, I tried closing and opening the app again. I tried signing in and out of the app again. Eventually, I was able to fix it by rebooting. The same thing happened today when I tried to boot up my game. It's been ten minutes today and the EA App is still telling me all my games are loading and to simply "Hang Tight."
The only thing I can think of that might be causing this is that I turn my computer off in between uses. The EA App seems to struggle with this already in a couple different ways (it won't save my username after reboot, and if I boot my computer up without internet I have to connect to my internet and log in to the EA App first before offline mode becomes an option) so my guess is it's related to that. I do not have this issue if, after I finally get the EA App to work, I don't turn my computer off before booting the app up again.
Having to reboot my freshly turned on PC every time I want to play a game is pretty silly, this was never an issue with Origin. I really wish the EA App had been brought up to the functionality levels of Origin before being forced on everyone. Terrible customer experience EA.
CM thread update
CM updated reply:
The problem was caused by my VPN. After temporarily pausing the VPN and reopening the EA app, everything loaded correctly.
If the EA app is stuck loading, shows a blank screen, cannot connect, or does not display your game library, try these steps:
- Close the EA app completely.
- Temporarily pause or disconnect your VPN.
- Reopen the EA app.
- Check whether your games and account information load normally.
This fixed the issue for me. If it also works for you, check whether your VPN allows you to add the EA app as an exception so you do not need to disable the VPN each time.
