I had the same issue and the following worked for me: I checked all the "Microsoft Visual C++..." under "Apps" and choosed "Repair" where it was available. I restarted my computer and then the installation went just fine.
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 02.29.24.11.50
Summarize your bug Can't download Dlcs for sims 4. Keep getting error "Something went wrong, An unknown error occurred. Restart the EA app and try again, or reach out to our support team for help."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea
What happens when the bug occurs? An alert pops up saying " Something went wrong. An unknown error occurred. Restart the EA app and try again, or reach out to our support team for help." There is no error code on the message. It happens on every DLC that i try to download.
What do you expect to see? Installing and the pack to be installed.
Unable to download any of the packs that I have purchased. I have tried everything that EA says to try and nothings working. I've deleted the app and re downloaded it, uninstalled the game and reinstalled it, tried running app as administrator, cleared Cache, Logged out and logged back in. Nothing has worked.
I have the same issue here. I've tried these steps:
clearing the cache (both ways), run the ea app as a administrator, start the ea app again, reinstalling the ea app. I've looked on the second computer also. There is the same issue. I've read over the ea answers ... NOTHING HELPS. It doesnt want to download anything from DLC. Its kind of a joke really...
It wasn't happening till the latest patch..
Can smb from EA can help us here? I've sent the ea help and report about a bug, but no one responded beyond the bot.
Mam ten sam problem. Próbowałam tych kroków:
czyszczenie pamięci podręcznej, reinstalacja aplikacji, uruchomienie jako administrator, odpalanie aplikacji od nowa. Patrzyłem tez na drugi komputer- jest ten sam błąd. Przeglądałem posty na EA Answers.. NIC NIE SKUTKUJE. Nie chce pobierać żadnych DLC do Sims 4. To jest jakaś farsa lekko mówiąc...
Błędu nie było do momentu aktualizacji mam wrażenie...
Czy ktoś z pomocy EA się odezwie proszę? Wysyłam prośbę o pomoc do centrum pomocy EA.
Thats the exact same issue I have. It's really getting irritating. Wish someone would help us
Error ed35e0ea29f00e76:00000000:18a1dd51 estoy desesperada imposible jugar a los Sims después de años y ahora este error me harían un gran favor de solucionar. Muchas Gracias
exactamente EA Debe instalarse en documentos una carpeta en windows 11 no debe entrar en onedrive ni en otro lugar. Solo en documentos del PC
