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bladerluke's avatar
bladerluke
4 years ago
Solved

EA app isnt letting me download it takes two even though i have gamepass

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Ea app not letting me install it takes two
When did this happen? (dd.mm.yy hh:mm) 04/11/21 10:53 am
Summarize your bug I own game pass for pc and its newest release is it takes two, I wanted to download it and play, it says I can on the box app with ea play on the ea app, but there is no option on the games page, it's only for play pro which is not what the marketing and game pass itself says
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? have active game pass subscription and linked accounts then go to the it takes two game page
What happens when the bug occurs? cannot install game with ea play/game pass
What do you expect to see? free with ea play

‌

I just want to play it takes two but the ea app isn't showing the option for gamepass/ea play

bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    4 years ago

    Hey all,

    Sorry to hear that you're still having issues with downloading It Takes Two via EA Play via EA Desktop via the Xbox Gamepass Ultimate. 

    Can you please try the following, if you haven't already:

    - Open the EA Desktop app and make sure that the box for "Keep me signed in" is checked when you're logging in with your Xbox Game Pass Ultimate + EA Play connected EA account

    - Close the EA Desktop app (click on the hamburger menu (yes, this is how it's called 😉) in the upper left corner > click Exit)

    - Reset the Xbox app that should be installed on your Windows 10 PC:

    Open PC Settings.

    Go to System > Apps > Apps & features.

    Find an app that you want to reset, and then click on Advanced options.

    Click the Reset button.

    - Reboot your PC
    - Open the Xbox app again and sign into your EA connected Microsoft Xbox account

    - Locate It Takes Two

    - When you have located It Takes Two via the Xbox app on your PC, please click "Install" right from the Xbox app

    - This should launch the EA Desktop app and hopefully force the game to install

    If this does not work, please let us know!

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  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    Thank you @qpldb.

    @steijn 

    Did you try all the troubleshooting mentioned in this thread such as:

    • Rebooting your PC
    • Clearing the cache via App Recovery
    • Trying to download the game through the Xbox app
    • Clearing the files as mentioned here
    • Temporarily disabling your anti-virus/firewall/VPN
    • Reinstalling the EA app
  • SupaPhly0's avatar
    SupaPhly0
    4 years ago

    I also have the same problem, I click on download and nothing happens.

    I've tried all the solutions here, but nothing works.

    I also noticed that the Crysis Remastered page doesn't load at all

  • steijn's avatar
    steijn
    4 years ago

    Yes i have tried all these steps, i have also tried repairing the xbox app via windows. 

  • Anfarius93's avatar
    Anfarius93
    4 years ago

    The issue occurs to me as well. Rebooted the PC, reinstalled the app, ran with admin rights, cleared cache, deleted folders as per the instruction. I get the spinning wheel for a second or two and then nothing. Happens only for It Takes Two. I'm located in Poland.

    Please fix this. Adding to the sour feeling is the fact that it lets me buy the game - great EA, thanks, but no, I already paid for it.

    (It'd just be better if EA games available in gamepass would just be downloaded there)

  • Froste_ZA's avatar
    Froste_ZA
    4 years ago

    I'm also having the same exact issue but from South Africa and still after trying all the fixes mentioned.
    I think I have had this issue before with one of the newer EA Play games but then after a couple of days the Download button actually worked 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey all,

    Sorry to hear that you're still having issues with downloading It Takes Two via EA Play via EA Desktop via the Xbox Gamepass Ultimate. 

    Can you please try the following, if you haven't already:

    - Open the EA Desktop app and make sure that the box for "Keep me signed in" is checked when you're logging in with your Xbox Game Pass Ultimate + EA Play connected EA account

    - Close the EA Desktop app (click on the hamburger menu (yes, this is how it's called 😉) in the upper left corner > click Exit)

    - Reset the Xbox app that should be installed on your Windows 10 PC:

    Open PC Settings.

    Go to System > Apps > Apps & features.

    Find an app that you want to reset, and then click on Advanced options.

    Click the Reset button.

    - Reboot your PC
    - Open the Xbox app again and sign into your EA connected Microsoft Xbox account

    - Locate It Takes Two

    - When you have located It Takes Two via the Xbox app on your PC, please click "Install" right from the Xbox app

    - This should launch the EA Desktop app and hopefully force the game to install

    If this does not work, please let us know!

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