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squidgy47's avatar
squidgy47
3 years ago
Solved

EA App keeps closing down

i`m currently re-installing the sims 4 and all it`s add ons and while it`s doing that i make coffee etc. when i get back the app is closed. it`s like it closes if idle for a certain time, any reason ...
bug
mac
pc
  • EA_Shepard's avatar
    EA_Shepard
    3 years ago

    @squidgy47 Let's try this Change UAC Controls within Windows Turn it completely off and test it.

    If it happens again

    • Put your device in a Clean Boot then launch the game

    If you have an antivirus, disable it. If you are using Windows Defender, turn that off or add EA App as an exception.

squidgy47's avatar
squidgy47
3 years ago

hi, i get no error message, nothing in task manager, i have to re-log in so it can finsh downloading or installing. Usually if it crashes an error report pops up, but it doesn`t, plus it usually says app still running in background whilst minimized

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@squidgy47 Well let's see what the WER says then. Can you attach a DxDiag for me?

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @squidgy47 Thank you. From looking at this I can see a few issues going on with Steam, the EA App, The update for Rockstar, and a few other issues that are conflicting with Windows. It is time to do some repairs and updates and go from there.


      First, uninstall the EA App, the game, and Steam.

      Then, run the       System File Checker tool then Check for Windows and GPU updates - I see some very out-of-date drivers in that file. For Windows updates, make sure you do the optional ones as well.

      Install/Repair your VC++ files for the game (Microsoft VC++ Link) This will help the errors with the launchers you use.

      Delete Windows Temp Files

      • Press the Windows key + R, go into the file explorer
      • Type in %temp%, and hit Enter
      • Delete everything it allows you to delete
      • Reboot the PC

      Registry clean-up- One thing I would like to try is to install CCleaner (it's free) from here
      Do this one over and over til nothing else show up in the list.

      • Run Registry cleaner
      • Click fix all
      • Do not back up files

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