Forum Discussion

4 years ago

Solved

EA App keeps losing connection on game download, but my internet is fine

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did t...

bug

mac

EA_Darko
4 years ago
Hey all, it sounds like you may be having issues with your connection. I'd recommend taking a look at this help article: https://help.ea.com/en/help/faq/problems-playing-online/

Darko

Kymedic911

Seasoned Novice

4 years ago

Any actual advice? ISP told me it's an EA issue, you blame the ISP everytime.

Only workaround I've found is running on about 10 hours and re-downloading everything piece by piece because - let me be clear - per my ISP, the app keeps dropping my connection.

This forces me to spend 5-20 minutes just trying to set-up downloading something, connection drops during download, and a reset has to be done - rinse and repeat until I get a server error (8 times in one sitting now) that forces me to go through app recovery, clear cache, restart the computer, and start over.

Again - any actual advice since it's not my ISP?