EA app not connecting

HI @Meila_Peterson 

Thanks for letting us know what you're running into, Would you know what the exact error message says?

also, can we try the following steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Install/Repair your VC++ files for your game (Microsoft VC++ Link)
• Restart your device in Clean Boot mode, then just try running the client and game