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zakielouafi's avatar
zakielouafi
Seasoned Newcomer
26 days ago
Solved

EA APP Not downloading error : inst-3-1920

i've been having this problem for a year now i tried all solutions i found : msi download - registry cleaner

also the C:\ProgramData\EA Desktop\Logs\EABackgroundService.log doesn't exist on my pc

please help

error code
pc
technical issues
  • EA_Poppy's avatar
    EA_Poppy
    25 days ago

    Hi zakielouafi​,

    With this error code, it should help to reinstall the EA app, as outlined in this EA Help article here. 

    Please follow the steps here and try again:

    Try reinstalling the EA app using these steps.

    1. Restart your PC.
    2. Make sure you have a stable internet connection, and download the EA app on ea.com.
    3. Run the new installer and follow the instructions.

3 Replies

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  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hi zakielouafi​,

    With this error code, it should help to reinstall the EA app, as outlined in this EA Help article here. 

    Please follow the steps here and try again:

    Try reinstalling the EA app using these steps.

    1. Restart your PC.
    2. Make sure you have a stable internet connection, and download the EA app on ea.com.
    3. Run the new installer and follow the instructions.
  • zakielouafi's avatar
    zakielouafi
    Seasoned Newcomer
    24 days ago

    Thank you for your respond, i figured that background service doesn't start long time ago and i tried all those methods but nothing worked, if you know any other solutions i will be so thankful.

    keep in mind that I bought games on Ea app from long time and now has been a year can't have a access to them because of this issue.

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    21 days ago

    zakielouafi​, can you check and see if this file exists on your PC?
    C:\ProgramData\EA Desktop\Logs\EABackgroundService.log

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