TS4 stuck on "cancelling"
There was a recent update for my game and it was stuck in the updating process, it didn't even begin to load to 1% for like twenty minutes. So, I hit cancel in hopes that I could retry downloading again but now it has been stuck on "canceling" for about five hours.
I need help please, I don't know how to fix this!
Hi!
I had the same problem on Mac, but what worked for me was clearing the cache of the EA App. When you open the app on the top left near the apple symbol you will see “Help”. Click that and then hit “App Recovery”. There you can clear cache and it will reset the app. It will ask you for your device’s password in order to clear the cache. You also may need to login again, but in my case I didn’t need to. But yeah, after doing that I can attempt to update again and so far it is doing fine, still slow but at least its not stuck on cancel forever!
Hopefully this works for you!
