EA_Poppy I'm so upset about this issue being caused because some of us have chosen to stick with Windows 7 because I simply cannot afford to buy another computer. I have hundreds of dollars invested in my EA games and thousands of hours in game-play because Sims 3 is what I choose to play. PLEASE PLEASE PLEASE don't leave us Win7 users out in the cold after being such loyal customers for decades! I love my games and want to be able to play what I paid for. Everything was fine with my game until today when the EA app said it needed to update, so I let it update and now I'm getting the (error code: INST-21-25006) error when trying to run the EA app. I've cleaned up the old installation folders and tried reinstalling but now the installation just hangs and doesn't complete. I have paid for every single expansion, and all but one stuff pack, and bought everything there was to buy from the Sims 3 store, so a LOT of money is invested here. PLEASE HELP US!! I miss my Sims 3 terribly and just want to be able to play! PLEASE PLEASE HELP!