ea app not launching

Question

I have this problem where my EA app doesn't launch. It's stuck on the black screen. I managed to uninstall the app, but when I tried installing again, it says I still have it. I don't. I checked everywhere on my computer but I don't have it.

When I reinstall the app, these are the steps I do:

It says The EA app is already installed -> launch the ea app

-> background services crashed -> restart app

-> does nothing

When I choose the ''repair'' option instead of ''launch the app'':

repair -> restart computer

-> does nothing

impossi_belle_v · Answer

when I try to open the EA app the following happens:

I get a "connecting to the EA app" message.

then I get an error message that says "background services crashed" and "the background services aren't responding, so we're kicking off the update manually. Stay put while we get the app up and ready for you." and the options to restart or cancel.

if I cancel the same thing happens when I try to launch the app again.

If I click "restart app" I get a black window that tells me that "The EA app is already up to date" and closes itself after 5 seconds.

It happens on repeat whenever I try to open the App.

Help?

if I re-install am I going to loose the rewards from the sims login event?

uni3000 · Answer

Its happening to me too. I want to play sims, but sometimes it opens sometimes it doesn't depending on the day.

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ea app not launching

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