EA App not showing items purchased...
I purchased two Kits for the Sims 4 today about 8 hours ago. I purchased the Poolside Splash kit and the Modern Luxe kit. Receipts for both are in my EA Account. However the app will not reflect that...
Forum Discussion
Does anyone have any idea how I can get my purchased content to show up in the EA app? I purchased the two new kits for the Sims 4 directly from EA at 1:30 today. I have the receipts to prove it. But they will not show up as paid in the app. The only way I can download the app is to buy the content again. I have tried to clear the EA cache. I uninstalled the app and reinstalled it, and it just won't show up. If anyone has a workaround for this, I would love to hear it.
EA_Solaire
Community Manager
Community ManagerHi @whubble
Please check the order history on your account- are both purchases for these kits showing as completed, processing, or failed?
- @EA_Solaire I'm having the same issue. The link describes it. The App won't verify. I was using Origin for that and now it no longer works.
https://twitter.com/catloverplayer/status/1700299598831460827?s=19 I am having this exact same issue. Purchase is shown as completed on my order history but no reflection of this on the EA app. All I am able to do is attempt to purchase the kit again. On the Sims 4 in-game menu it shows I own the kit but whenever I try to use it in build mode it is shaded out saying I do not own the content. No option anywhere to download the kit that I have a receipt for. So frustrating! Just to clarify this is the "Modern Luxe" kit and this is my first issue trying to download kits.
- @holtai Just wanted to add that I have repaired my game, unistalled EA app and reinstalled, signed out of my accounts numerous times and restarted my PC all to no avail.
- EA_Solaire
@whubble @holtai @catloverplayer
Could you please run an Error Report with the steps here and attach your Report ID in this thread for me so we can investigate into this further?
