EA App not showing items purchased...
I purchased two Kits for the Sims 4 today about 8 hours ago. I purchased the Poolside Splash kit and the Modern Luxe kit. Receipts for both are in my EA Account. However the app will not reflect that...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi @whubble
Please check the order history on your account- are both purchases for these kits showing as completed, processing, or failed?
I am having this exact same issue. Purchase is shown as completed on my order history but no reflection of this on the EA app. All I am able to do is attempt to purchase the kit again. On the Sims 4 in-game menu it shows I own the kit but whenever I try to use it in build mode it is shaded out saying I do not own the content. No option anywhere to download the kit that I have a receipt for. So frustrating! Just to clarify this is the "Modern Luxe" kit and this is my first issue trying to download kits.
- @holtai Just wanted to add that I have repaired my game, unistalled EA app and reinstalled, signed out of my accounts numerous times and restarted my PC all to no avail.
- EA_Solaire
@whubble @holtai @catloverplayer
Could you please run an Error Report with the steps here and attach your Report ID in this thread for me so we can investigate into this further?
