EA App not showing items purchased...
I purchased two Kits for the Sims 4 today about 8 hours ago. I purchased the Poolside Splash kit and the Modern Luxe kit. Receipts for both are in my EA Account. However the app will not reflect that...
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The Poolside Splash Kit is not showing up in my game even though my account purchases has said completed and installed, both of the new kits. I have also logged out of the EA app and logged back in, cleared all caches, removed all mods and the kit still does not show up ☹️
EA_Solaire
Community Manager
Community ManagerCould you please follow the steps in the post above to run an Error Report and attach the Report ID to the thread here?
Hello I have reported as suggested and am still waiting for my purchase to show up in game, namely the Poolside Splash Kit. My Library says I own both of the recent Kit DLC content.
- EA_Solaire
Could you please provide the Report ID from your Error Report here in this thread to help us investigate into this?
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