EA App not showing items purchased...
I purchased two Kits for the Sims 4 today about 8 hours ago. I purchased the Poolside Splash kit and the Modern Luxe kit. Receipts for both are in my EA Account. However the app will not reflect that...
Forum Discussion
The Poolside Splash Kit is not showing up in my game even though my account purchases has said completed and installed, both of the new kits. I have also logged out of the EA app and logged back in, cleared all caches, removed all mods and the kit still does not show up ☹️
EA_Solaire
Community Manager
Community ManagerCould you please follow the steps in the post above to run an Error Report and attach the Report ID to the thread here?
Hello I have reported as suggested and am still waiting for my purchase to show up in game, namely the Poolside Splash Kit. My Library says I own both of the recent Kit DLC content.
- EA_Solaire
Could you please provide the Report ID from your Error Report here in this thread to help us investigate into this?
